Service center

You need help regarding our products or you would like to get an individual consulting? No problem! Our service team is available for you Monday through Friday from 8.00 am to 5.00 pm.

Service center

You need help regarding our products or you would like to get an individual consulting? No problem! Our service team is available for you Monday through Friday from 8.00 am to 5.00 pm.

Via E-Mail

Send us an E-Mail with your concern or use our contact form and we will get back to you as soon as possible.

 



Via live chat

You can ask all kind of questions regarding ST in our live chat, while you can continue to visit our website.

The live chat is Online



Via service hotline

Our service team is pleased to help you out in a personal conversation. Just call us:

You can reach our service hotline Monday through Friday between 8.00 am and 5.00 pm.


07971 9630-140

Dealer search

All of our ST products are also
available from our trained dealers. Find
your local ST dealer now!

Dealer request

You want to sell our product? Get in touch with us now:


Development request

If we do not have a suspension kit for your vehicle in our program, please send us a development request:

Frequently Asked Questions

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The three ST coilovers ST X, ST XA and ST XTA always allow the same stepless lowering within the context of the respective parts certificate. While the ST X does not have in rebound adjustable dampers, the ST XA and ST XTA coilovers feature dampers that can be set tighter or more comfortable with the integrated rebound adjustment. The adjustable dampers have a total of 16 click stages. In addition, the ST XTA front axle struts are always delivered with a two-stage racing sport spring system and aluminum top mounts. As far as it is possible due to the construction design, the top mounts of the XTA can be adjusted in camber and caster.
The ST and KW coilovers differ in quality and the used technologies, there are no congruent products. Most obvious is certainly the material used for the housings, which are KW-typically exclusively made of stainless steel or aluminum, while ST uses the common standard with galvanized steel housings. With the KW dampers exclusively used for ST, only the rebound damping forces of the ST XA and ST XTA can be set with 16 clicks.
All ST coilovers are manufactured directly at KW automotive in Fichtenberg (Germany).
Different single parts such as dampers, elastomer spring elements, struts, dust protection sleeves, springs, top mounts, etc. can be ordered directly via the spare parts service on the homepage.
All of our products set a very high standard in quality and durability. However, even with our products, a defect cannot be entirely ruled out. Should your purchased products have any defects, please contact us as follows:

Please send us an Email to technik@kwautomotive.de with your contact data (complete address including telephone number); Your customer number and/or invoice number; part number and product name; note, if repair or warranty (24 months after date of purchase); information about your car (manufacturer, model, type, engine, year of construction) and detailed description of your complaint.

Afterwards you will receive an Email from our support team with all further information.
The coilover suspension and the technical component report, installation documentation, spanner wrench for adjusting the lowering, mortise dial for adjusting the damping forces as well as the associated adjustment manual if the ST coilover suspension features adjustable damper.
Yes, the professional installation of the ST coilover suspension can be entered into the vehicle papers by a car expert due to the enclosed technical component report on the compliance of a vehicle with the intended installation of vehicle parts according to § 19 para. 3 No. 4 StVZO (German Road Traffic Registration Ordinance). An entry is necessary immediately after the installation of the ST coilover kit.
At any car master workshop - regardless if it is a free workshop, an authorized repair shop, a tire workshop or a certified KW / ST specialist dealer.
We always recommend the setting of the specified track and camber values of the respective vehicle manufacturer for your car.
This is very easy: You just enter your vehicle data directly in our online shop - either via the drop-down menu or via the HSN / TSN from your vehicle registration certificate - then select your installed ST coilover suspension, either the ST X, the ST XA or the ST XTA and then you can download all installation instructions, setting instructions and the technical component report as PDF files.
Wheel hub is not like wheel hub. Numerous automobile manufacturers use different dimensions and bolt circle patterns for the wheel mounting. For this reason, we have developed a variety of spacer and attachment systems for a fast and safe assembly to provide track widenings for more than 90 percent of all registered vehicles.
Which wheel spacer system you need, depends mainly on the spacer width that you want to install. With our DZX wheel spacers (through hole system with multi-hole circle) for example you can achieve a track widening of 5 to 25 mm in precise 2,5 mm steps per wheel. For a track widening of 20 to 35 mm per wheel, our AZX screw-on system with hole circle bores is the ideal track widening for your vehicle. Both systems are suitable for vehicles with wheel bolts and wheel studs.
Due to many different wheel- / tire combinations that are possible for each vehicle, we generally recommend to measure the maximum possible track widening directly on the vehicle.

In addition to our wheel spacer finder, we also have a small checklist available on our ST homepage that will help you to find the perfect spacer width. You can also contact our wheel spacer specialists in your area https://www.st-suspensions.net/dealersearch or directly contact our colleagues from the sales department at +49 (0) 79719630-120.
If you decide to get spacers with a technical component report, an entry into the vehicle papers is necessary after mounting the wheel spacers. Thanks to the appropriate parts certificate, the vehicle expert checks the proper installation and enters the spacers into the vehicle documents.
Our ST wheel spacers feature a technical component report and thanks to the accompanying certificate on the compliance of a vehicle with the intended attachment or installation of vehicle parts in accordance with § 19 para 3 No. 4 StVZO (German Road Traffic Registration Ordinance), our ST wheel spacers can be registered by a vehicle expert in the vehicle documents. For some applications it is necessary to register by an individual approval in accordance with § 21 StVZO, where we will provide the appropriate strength report of the ST spacers.
You will find our ST wheel spacers in stores, at our wheel spacer experts and also directly on our homepage. Our wheel spacer finder helps you to quickly and easily select the right ST wheel spacers for your car.
If you configure the spacers for your car on the homepage, our wheel spacer finder always shows you which mounting material you will need for your desired track widening on your car.
Depending on the selected system, a set of ST wheel spacers contains:

2 spacers, matching adapter or hub centering rings, technical component report and installation instructions. At screw-on systems, also wheel bolts or wheel nuts are included for attaching the spacer to the wheel hub.

Otherwise, please do not forget: Always order the respective mounting material with your purchase.
Thanks to the conical shape and the high-strength composite material of our adapter rings, there is the advantage compared to conventional, mechanically produced aluminum wheel spacers that manufacturing tolerances of the wheel hub or rim can be compensated. So no vibrations can occur with our DZX and AZX wheel spacers and a perfect wheel hub centering with a perfect fit is achieved! Also, the ST centering rings cannot fall out when changing the rims and there is no corrosion at the wheel hub connecting area.
Our ST shaft nuts are available in different versions and lengths, so that almost all DZX spacers can be used on cars with studs. Via our wheel spacer finder on the homepage, you can quickly and easily check, if our shaft nuts are also available for your car.
When getting lowering springs you have to decide already before the purchase, which lowering you would like to reach. But with coilover springs, you can set a stepless lowering within the tested range, thanks to the threaded sleeves included in the scope of delivery.
The ST and KW coilover springs do not differ, only the KW coilover springs are offered for even more vehicles in the sports car and luxury car segment.
Within our tested adjustment range, the ST coilover springs provide a sporty, harmonious driving behavior with sufficient residual driving comfort.
If you are only interested in a discreet lowering, our ST springs and ST coilover springs are the ideal product for you. With our ST sport suspensions you ensure a moderate lowering on your vehicle with a sporty driving behavior. If you are looking for even more driving dynamics in combination with a maximum lowering, our modern ST coilovers are the first choice for you.
Our springs are made of high-quality chrome-silicon material and are block-resistant even after installation. So they will not settle.
The most obvious difference is the possibility that you can choose a stepless lowering with a ST coilover suspension. This is not possible with a sports suspension. In addition, with our ST coilovers, depending on the version, the dampers can also be set either firmer or more comfortable.
ST sport dampers are also available separately, without the matching ST springs. But like when changing the brake pads or brake discs, also the dampers, suspensions and springs should always be replaced axle-wise.
Not all ST anti sway bars have the possibility of a two-way or three-way adjustability. Whether the stabilizer is adjustable depends on the vehicle.
With the adjustability of the anti-sway bars, you can directly take influence on adjusting the spring characteristic tighter.
The installation position differs, depending on the vehicle.
Every lift kit comes with installation instruction, and already at your selection in our shop you will see if the lift kit is for the rear axle or the front axle.
It depends on the respective axle geometry and vehicle weights, whether we manufacture the lift kits from a resistant polyamide composite material or from an aluminum alloy.
The ST lift kits can only be combined with the standard suspension or a ST sport suspension; In exceptional cases, however, it is also possible with ST coilovers. Please directly contact your ST specialist advisor.

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All orders with corresponding availability will be processed immediately. Availabilities for every single article are mentioned on the product detail page as well as in the shopping cart. When paying in advance, please consider the additional bank terms of 2-3 working days. Deliveries are possible to delivery addresses in the following countries.

Shipping costs - national

For the national shipping within Germany we charge the following shipping costs:

Germany8,00 €

Shipping costs - international

For the international shipping into the following countries, we charge the following shipping costs:

Austria19,00 €
Belgium15,00 €
Bulgaria25,00 €
Czech Republic15,00 €
Denmark19,00 €
Estonia25,00 €
Finland19,00 €
France15,00 €
Greece30,00 €
Hungary30,00 €
Ireland30,00 €
Italy19,00 €
Latvia25,00 €
Lithuania30,00 €
Luxembourg15,00 €
Netherlands15,00 €
Poland25,00 €
Portugal30,00 €
Romania25,00 €
Slovakia25,00 €
Slovenia25,00 €
Spain30,00 €
Sweden19,00 €

Modes of payment

For orders in our online shop, we offer the following options of payment: Payment in advance (bank transfer) / PayPal / Cash on delivery (only in Germany).

Payment in advance

Use the simple, uncomplicated way of payment in advance and transfer the order amount to the below mentioned bank details. Please indicate the purpose of use (order number), which you will find in your order confirmation. The production of your ordered product or shipping takes place immediately after receipt of payment on our bank account. Please note the bank processing time of approximately 2 - 3 working days.

Our bank details:

Account holder:KW automotive GmbH
Bank:Sparkasse Schwäbisch Hall Crailsheim
Account No. 6402523
Bank Sort Code:622 500 30
IBAN:DE80 622 500 300 006 402 523
BIC:SOLADES1SHA

PayPal

Paying with PayPal is easy, quick and convenient via your existing PayPal account. You can pay with just a few clicks, as your data are already deposited at PayPal. Please note that you will be redirected to the PayPal website to complete the payment during the ordering process. We usually receive a confirmation of payment from PayPal immediately, so we can process your order right away.

You do not have a PayPal account yet? Simply register at www.paypal.de. Signing up at PayPal takes only a few minutes and is completely free.

Credit cards

Payment is made conveniently by debiting your credit card: VISA or MasterCard. Use this simple and quick form of payment, completely without any further fees for you. At the end of the ordering process you enter your credit card details (credit card number, expiry date and security code) and our billing partner transfers those within a secured connection to the corresponding data centers. Please note that you also have to enter or create a 3D-Secure-Code, so that a misuse of your credit card by unauthorized persons is not possible.

We usually receive a prompt confirmation of payment and can start to process your order immediately. Please note that you will be redirected to the Saferpay-website (credit card payment processing) at the end of the ordering process to complete the payment. The debit of your credit card account takes place immediately after the order has been entered.

Cash on delivery

When paying by cash on delivery, you have to pay the amount directly upon delivery of the goods in cash plus a delivery fee of 2,- € to the shipping company. The total amount to be paid consists of the order value, as well as arising shipping costs and COD charges of 4,50 €.

Please keep the COD amount ready in cash upon delivery of your order, a payment by debit or credit card is not possible. Cash on delivery is only possible for orders and deliveries within Germany.

Installation

The installation of our suspension components (wheel spacers, spring distance kits, springs, coilovers, coilover springs, sport suspension, anti sway bars) always have to be carried out according to the specifications of the respective vehicle manufacturer. In addition, the supplied ST installation instructions have to be considered and the professional installation must always be carried out by a specialist garage.

ST installation partners

Via the ST dealer locator you can find certified ST suspensions dealers, installation partners and wheel spacer specialists in your area, who are your competent contact person for our extensive product range. Our ST installation partners have a well-founded expertise and are regularly trained by us.

Warranty and repair

All of our products set a very high standard in quality and durability. However, even with our products, a defect can not be entirely ruled out. Should your purchased products have any defects, please contact us as follows:

  • Please send us an Email to technik@kwautomotive.de with your contact data (complete address including telephone number); Your customer number and/or invoice number; part number and product name; note, if repair or warranty (24 months after date of purchase); information about your car (manufacturer, model, type, engine, year of construction) and detailed description of your complaint.
  • Afterwards you will receive an Email from our support team with all further information.

Cancellation policy

Cancellation right - You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you or a third party acquired by you, which is not the carrier, has taken possession of the last goods. In order to carry out your right of cancellation, you have to inform us, the KW automotive GmbH (represented by the Managing Directors: Klaus Wohlfarth, Jürgen Wohlfarth, Aspachweg 14, 74427 Fichtenberg, Germany, Phone: +49 (0) 7971 9630-0, Fax: +49 (0) 7971 9630-191, E-Mail: info@kwautomotive.de) in the form of a clear statement (for example a letter sent by post, fax or E-Mail) about your decision to cancel this contract.

In compliance to the cancellation period, it is sufficient that you send the notice about the exercise of the right of cancellation before the cancellation period expires.

If you cancel this contract, we will have to pay back all the payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the cheapest standard delivery we have offered) immediately and at the latest within fourteen days from the date on which the notification of the cancellation of your contract has been received by us. For this repayment we use the same way of payment that you have used in the original transaction, unless otherwise something else has been agreed with you; in no case will charge you for any repayment fees. We may refuse repayment until we have received the goods back or until you have provided a proof that you have sent the goods back, whichever is earlier. You have to send back the goods or hand them over to us immediately and no later than fourteen days from the day when you have informed us about the cancellation of this contract to the

KW automotive GmbH
Aspachweg 14
74427 Fichtenberg
Germany

Phone: +49 (0) 7971 9630-0
Fax: +49 (0) 7971 9630-191
E-Mail: info@kwautomotive.de

The deadline is respected if you send the goods before the period of fourteen days expires. You have to carry the immediate costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling or other than what is necessary to establish the nature, characteristics and functioning of the goods.

Contact


Central
Tel.: +49 7971 9630-0
Fax: +49 7971 9630-191
E-Mail: info@st-suspensions.de
National Sales
Tel.: +49 7971 9630-120
Fax: +49 7971 9630-191
E-Mail: info@kwautomotive.de
Technic & Support
Tel.: +49 7971 9630-320
Fax: +49 7971 9630-391
E-Mail: technik@kwautomotive.de
International Sales
Tel.: +49 7971 9630-220
Fax: +49 7971 9630-291
E-Mail: export@kwautomotive.de
Bookkeeping / Accounting
Tel: +49 7971 9630-598

E-Mail:buchhaltung@kwautomotive.de