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You can also select your car by Manufacturer key number (HSN) or Type key number (TSN). You will find these in your vehicle registration document or your registration certificate Part I.
We found more than one matching car to this HSN/TSN. Please select your vehicle from the list.
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Returns
Goods which prove unsuitable may be returned. Please return the product to us within the timeline. More information about your return rights can be found here: Return rights
All of our products set a very high standard in quality and durability. However, even with our products a defect can not be entirely ruled out. Should you have purchased a product with a fault and to make sure a complaint or repair will be handled as quick and easy for you, we ask you to follow the steps mentioned below:
Step 1
Please send an email to [email protected] with the following information:
Name, address und telephone number
Customer id and / or invoice id
Part number and product name
Statement whether it is a warranty case (24 months from date of purchase) or charged repair
Detailed description of the complaint
Vehicle information (manufacturer / model / type / engine / year of construction)
Step 2
We will record the warranty/repair into the system and email you a returns number. We kindly ask you to provide this number at all inquiries.
Step 3
Send the cleaned and well packed parts, indicating the returns number to the following address:
KW automotive GmbH
Return case id
Aspachweg 14
74427 Fichtenberg Deutschland
Step 4
After receipt of these parts, they will be repaired immediately and sent back to you. Please provide the return case id number at all inquiries.